Happy Holidays To All!

To my beloved readers,

I want to take this opportunity to thank you all for your encouragement, readership, comments and obvious passion for the best in nursing and healthcare. It's my joy to continue to bring Digital Doorway to you as its eighth anniversary approaches in January of 2013!

Meanwhile, my coaching practice at Nurse Keith Coaching will be marching into its second exciting year, and I'm thrilled to be developing new programs and initiatives that will deliver even more benefits to nurses seeking self-renewal and enhanced wellness.

As I take a blogging break until the New Year dawns, please feel free to read my most recent newsletter for my year-end wrap-up.

Thank you for being here, thanks for returning time and again, and please come back and visit me in 2013!

With gratitude,

Nurse Keith

Of Tragedy, Courage, Compassion and Love

America has been in the grip of grief and shock since news of the senseless and violent massacre in Newtown, Connecticut. The loss of so many innocent children is difficult to comprehend, and we mourn with those who are bereft of their loved ones.

Hang in There, Nurses--The Tsunami is Coming!

Many new nurses and nursing students are voicing a great deal of concern over the lack of positions and competitive salaries in the current job market. While this may be disconcerting to some, I encourage all nurses to hang in there as we wait for the economy to rebound and the "Silver Tsunami" to reach its peak.

Nursing and Social Media

Social media is central to many of our lives in this most technologically oriented century, and nurses are no exception. Nurses' use of social media has boomed, and the benefits of this explosion are still being measured.

25 Outstanding Medical Blogs By Nurses

I am honored and humbled that Digital Doorway has been chosen by KwikMed.org as one of 25 outstanding medical blogs by nurses.

Coaching For the Future of Nursing

Sometimes, when I tell people that I'm a coach who coaches nurses, they ask me why nurses need coaching in the first place. I tell them that nurses are the backbone of the healthcare industry, and that healthy, happy nurses are the key to successful outcomes and happy patients! Nurses are key to the delivery of care, so it serves to maintain a healthy nursing workforce that can withstand the stress of nursing and the demands of the profession.

Book Review: "Last Acts of Kindness"

Judith Redwing Keysarr is the Director of Palliative and End of Life Care of Jewish Family and Children’s Services of the San Fransisco Bay Area. Her book, “Last Acts of Kindness: Lessons for the Living From the Bedsides of the Dying” was recognized as the American Journal of Nursing Book of the Year in 2011. Ms. Keysarr will appear as our guest onRN.FM Radio on Monday, November 26th, 2012. (As always, I received no compensation for this book review.) 

A Nurse Mensch Is Something to Be

According to the annual poll by Gallup, nurses are the most trusted professionals in the United States, and those of us who love nurses understand why. We're the backbone of the healthcare system, and we interface with consumers more than any other members of the healthcare team. But when it comes to being the best we can be, the notion of being a "nurse mensch" is one worth exploring.

Magnet Hospital Study Says So Much

A recent study conducted by the University of Pennsylvania School of Nursing shows a dramatically lower mortality rate and better patient outcomes at Magnet hospitals. The authors concluded that these results are largely due to "measured nursing characteristics". It's yet another feather in nurses' (non-existent) caps.

Book Review: "The Comfort Garden: Tales From the Trauma Unit"

Once in a while, a book comes along that makes one look long and hard at one's own relationship with work, the role of the caregiver, and the ways in which caring for others can take a toll on one's own personal and professional life. Laurie Barkin's "The Comfort Garden: Tales From the Trauma Unit" is a heartbreaking, inspiring and deeply thoughtful book that has done just that for me--and so much more.

Nurses Know the Score

Recently, a study funded by the Robert Wood Johnson Foundation (and recently published in the journal Research in Nursing and Health) demonstrates very clearly that nurses are excellent judges of the quality of care delivered in the facilities where they are employed. In fact, the study concludes that nurses' honesty and keen perception of what actually goes on in their workplaces could (and perhaps should, I would add) be a source of useful information regarding patient outcomes, quality of care, and other important factors.

A Grieving Ode to Tina

With the recent loss of my 17-year-old dog just under a week ago, I am, of course, quite conscious of the issues of loss and grief once again. Whether it's human loss or the loss of a beloved pet, the pain can run deep as we ride the waves that grief delivers to our doorstep.

Patients and Self-Advocacy

Several recent studies have brought to light some disturbing issues regarding patients, medical providers, and the relationships between them. These studies underscore the importance of positive relationships between patients and providers, and how important it is that healthcare consumers feel empowered to advocate for themselves.

Martine Ehrenclou and "The Take-Charge Patient"

Martine Ehrenclou is a well-known and talented writer whose books "Critical Conditions" and "The Take-Charge Patient" have received well-deserved attention and praise. I have been happy to become acquainted with Martine through our connections on social media, and I'm happy to provide this review of "The Take-Charge Patient", published by Lemon Grove Press in 2012. As always, I received no compensation for this post other than a review copy of the author's book.

Nursing: More Than Meets The Eye

Many of my online endeavors put me in contact with a growing number of nurses, and what strikes me most is that nurses are an incredibly diverse, passionate, talented and interesting group of people. I'm honored to be a nurse, and find the profession simply blossoming with richness and diversity.

August Greetings From Nurse Keith

The August newsletter from Nurse Keith Coaching is now available online for those who would like the latest Nurse Keith news. Please click here to read the online version, and feel free to sign up for my mailing list at NurseKeith.com. Thank you!

RN.FM Radio Continues to Grow!

For those of you who have been following the evolution of RN.FM Radio--our Internet radio station focused on nursing, nurses and nurse entrepreneurs--we continue to grow and expand the scope of the show concurrent with our growth as hosts and producers.

The Consequences of Nurse Burnout

So, my friends, the votes are in and the verdict is clear. Nurse burnout has real consequences and a ripple effect that is far-reaching and pervasive. Now that we clearly know that the impact is real, just what will we do about it?

Work-Life Balance and You

I'm honored to be this week's featured guest blogger on the Georgetown University School of Nursing blog, and I'd like to take this opportunity to share the link to the post as well as some excerpts from the post itself. The subject is work-life balance for nurses, and many of you may relate to this common challenge faced by nurses and healthcare professionals.

Book Review: "Minding the Bedside"

Jerome Stone, a Registered Nurse, researcher, author and practitioner of meditation, has shared his vision of the intersection of nursing, meditation and mindfulness in his excellent book, "Minding the Bedside: Nursing From the Heart of the Awakened Mind". The following is a review posted in advance of his appearance on RN.FM Radio.

Of Doctors, Humility and Humanity

Just recently, someone I know entered medical school with great hopes, expectations and vision for a future in medicine, and what I'm hearing about his initial experiences brings me great joy and hope. 

Of Tragedy, Heroism and Recovery

In the wake of the recent mass shooting in Aurora, Colorado, our hearts indeed go out to the victims, their families and loved ones, and the many people impacted by this horrific and inexplicably nefarious event. When senseless terror such as this is visited on innocent citizens, it is a shocking reminder of the ways in which violence can tear open the heart of a community—and a nation—in a matter of moments. 

Nurse Self Care: The Secret Ingredient

In my coaching practice, I talk to so many nurses who seem to burn out and hate their work when they don't put their own needs first. Nurses appear to have an ingrained sense that they must subjugate their own needs to the needs of their patients and loved ones. This is a belief and a practice that must change in order to prevent burnout and increase work-life balance and satisfaction.

Digital Doorway Wins Accolades

Once in a while, Digital Doorway wins attention and praise that brings me professional pride coupled with humility. This month, Digital Doorway has received such attention from three separate organizations, and I'd like to share those with you, my readers.

Nurses' Occupational Health

This week, Laura Wenger of Practice Greenhealth and The Healthier Hospitals Initiative stated on RN.FM Radio that nurses have the highest rate of occupational asthma in the United States. I was taken aback by this simple statement, and have been thinking about this statistic ever since.

Doctors and Nurses: We All Can Win

Interactions between nurses and doctors can be entertaining, frustrating, enlightening, symbiotic, neutral, competitive, or otherwise charged with emotion or energy. Just recently, I've had several interactions that were all interesting in their own way.

One More Week to Vote for Digital Doorway!

Dear Readers of Digital Doorway,

I'm in the running to win a nursing blog contest sponsored by California Casualty Insurance, and it would be my honor, privilege and delight to win the grand prize of $200 that will be automatically donated to one of my favorite charities--Madre--an organization that helps improve the lives of women and children around the world. Please be kind enough to vote for Digital Doorway and help me win this modest but meaningful contest! Voting ends July 8th! Thank you so much!

The ANA Speaks Out

Perusing the internet today, I noticed an article that described how a recent American Nurses Association House of Delegates meeting ended with several notable resolutions being passed. Let's take a look at those resolutions and their potential impact.

Book Review: "The Real Healthcare Reform"

Note: As with all of my book reviews here on Digital Doorway, I received no payment for this review other than a copy of the book from the authors in order to expedite the review process. 

----------

According to Linda Leekley, BS, RN and Stacey Turnure, RN--the authors of "The Real Healthcare Reform: How Embracing Civility Can Beat Back Burnout and Revive Your Healthcare Career"-- incivility "infects" healthcare workplaces in epidemic proportions. Based on that premise, the authors maintain that it is through embracing civility that true healthcare reform will take place.

What Do Nurses Glean From Coaching?

When I work with nurses via my coaching practice at NurseKeith.com, there are a variety of life aspects upon which we can focus. Whether it's addressing work-life balance or managing a change in the trajectory of their careers, nurses come to coaching for many reasons, but the goal is always centered on what the client truly wants.

Please Vote For Digital Doorway!

Digital Doorway has been chosen as a contestant in a "Best Nursing Blog" contest sponsored by California Casualty Insurance, a company that offers insurance for firefighters, nurses and many other service providers. The winning blogger gets to donate a $200 prize to the charity of his or her choice, my choice being Madre, an organization that demands "rights, resources and results for women worldwide"!

Please click here to vote for Digital Doorway! Thank you!

Homelessness: Action or Complicity?

With the recent revelations that the homeless population in New York City is now at its greatest numbers since the Great Depression, we are again face to face with a public health crisis of astronomical proportions.

RN.FM Radio is Truly Unleashed!

For those of you who follow Digital Doorway regularly, you've no doubt heard about RN.FM Radio, the new internet radio station that was founded by yours truly and two dynamic nurse colleagues early in 2012. The official moniker of the station, "RN.FM Radio: Nursing Unleashed", is an apt title as the show continues to draw high-quality guests and engender energetic and enlightening conversation.

Book Review: "The Craft of Compassion at the Bedside of the Ill"

Disclaimer: As always, I received no payment for this book review, only a copy of the book from the author in order to facilitate the writing of this post.

"The Craft of Compassion at the Bedside of the Ill" is a poetic and moving discourse on compassion by nurse, author and medicine man Michael Ortiz Hill. In this stirring book, Mr. Hill presents his view of compassion as a craft that can be learned, honed and developed, a notion that many in the nursing and medical fields would be wise to heed.

Nursing, NPR, and Where to Go From Here

Nurses and nursing are consistently in the news these days, and with issues surrounding health care continuing to come to a boil in the U.S. and elsewhere, we can expect more stories that include nurses to bubble to the top.

Nursing: Trouble in Paradise?

Despite the consistently wonderful press about the trust that Americans place in the nursing profession, not to mention the heady days of new nurses being assured a plethora of jobs upon graduation, the nursing zeitgeist seems just a little diminished and subdued these days. At least for now, many new grads are hard pressed to find work and there is little to cheer about when it comes to nurses' economic standing.

I Should Only Be So Lucky

I walk into the home and am welcomed warmly by the client's two sons, as well as the home health aide that I'm ostensibly there to supervise. The client sits in his wheelchair, quietly fingering a towel that was previously placed in his lap as a diversion. I greet the client---John---and then take a seat on the couch, late morning sun streaming through the living room window.

Partners in Health and Nurses Week

What Will You Do....For National Nurses Week?

Well, it's that time of year again, and National Nurses Week is just around the corner. Now, before you get too excited about the hearts, flowers and monogrammed mugs that your supervisors will leave in the nurses station (I just received a terribly ugly pin in the mail from one of my employers), the question of the day is: What will you do---for yourself---for National Nurses Week?

"Googling" Our Workplaces?

It seems to be common knowledge these days that employees at places like Google, Apple and other Silicon Valley success stories enjoy perks that many of us in the healthcare industry can only dream of. Even other companies---like biotechs and others---have learned that small perks can go a long way toward employee well-being and morale. Why don't we healthcare workers---who save lives every day---enjoy even a fraction of these sorts of benefits?

A Speech for Graduate Nurses

Since this is the time of year when nursing students are preparing for their graduation and entry into our esteemed profession, I am choosing to republish a commencement speech that I delivered at Holyoke Community College on June 23rd of 2005 for my graduating LPN students for whom I had served as lecturer during their course of study. This post is the most popular ever published on Digital Doorway, and it has received over 5,000 pageviews since its first publication. Enjoy.

Self Compassion and Empathy

Last night on RN.FM Radio, nurse and well-known author Carol Gino spoke eloquently about the need for nurses to develop self compassion before they can truly experience empathy for their patients. She was so right.

Nurses Face the Wounds of War

In a surprising and welcome announcement, 450 nursing schools have pledged to improve and expand training for nurses and nursing students on the "invisible wounds of war", including Post-Traumatic Stress Disorder (PTSD), post-combat depression and Traumatic Brain Injury (TBI).

Happy Patients vs Healthy Patients

Recently, I published a blog post entitled "The Disneyfication of Nursing" wherein I examined the relatively new practice of "scripting" nurse-patient interactions, demanding that nurses communicate with patients in a specific manner.

The reality is that hospitals now want to provide care with an eye towards positive scores on patient satisfaction surveys upon which Medicare will soon begin basing some of their payments. While this is an understandable---yet short-sighted--reaction on the part of facilities that receive payments from Medicare, it is clear that there is a slippery slope that may very well backfire when it comes to achieving desired patient outcomes.

Nursing Students and Self Care

Nursing school is a lot like boot camp. The student nurse is pushed to his or her limits, personal resolve is continually tested, students bond in their misery, and the majority come through the other side with new skills and a new career, perhaps a little worse for wear. But are they fully prepared---to care for themselves?

Nurses, Caring, and Oxygen Masks

Nurses are generally very good at caring for others, and many of us fall flat on our faces when it comes to caring for ourselves. So, aren't we going against the popular wisdom of the "oxygen mask theory" when we give and give without meeting our own needs?

The Disneyfication of Nursing?

A recent article on Boston.com describes efforts by hospitals to offer specialized training to nurses in customer service and courtesy. According to some reports, many hospitals are hiring outside consultants in order to boost customer satisfaction surveys in response to Medicare's new ruling that they will begin basing a small percentage of payments to hospitals in accordance with facilities' "patient experience" scores.

Nurses Need Support

The more nurses I talk to, whether in my clinical nursing work or as a coach for nurses, it's increasingly obvious to me that nurses simply need support. While "Nurses Day" and the accompanying flowers, buttons and pens may be nice gestures, Nurses Day and other such celebrations would mean a whole lot more if meaningful support---not platitudes---were offered to nurses who so desperately need it.

Gender, Healthcare and Communication

Last night on RN.FM Radio during a discussion with Beth Boynton, the nurse author of "Confident Voices: The Nurses' Guide to Improving Communication and Creating Positive Workplaces", we touched on the subject of gender and its effects on communication. Countless books on communication between the sexes have been written---the ones most readily coming to mind being those by Deborah Tannen, including "You Just Don't Understand" and "That's Not What I Meant"---and I am keen to point out that there is currently no book on the market of which I am aware that specifically discusses the gender aspects of communication within healthcare.

The Burden of Medical Bills

A recent study released by the CDC (and reported on Medscape and other sites) states the blunt fact that 20% of American households have difficulty paying their medical bills. And the National Center for Health Statistics states that 1 in 5 Americans has lived in a family that could not pay its medical bills in the last 12 months.

Supporting Women's Education on International Women's Day

Is True Preventive Care a Reality?

Last night on RN.FM Radio, we were discussing the challenges of delivering true preventive care at a time when the economics of health care often seem to be moving us in the opposite direction. Mountains of research have shown that preventive medicine and interventions can dramatically decrease the cost of health care over time, but it seems that some insurance companies still don't bite the preventive medicine bait.

On Retreat

Dear Readers,

In our coaching practices, my wife Mary and I consistently talk about the importance of self care and personal well-being, and how crucial this is for us to be most effective out in the world. Without self care, we can't be at our best, and our energy is dissipated and less powerful.

At this time, we are choosing as a couple to "walk our talk" by going on retreat ourselves. We are taking several weeks to rest and rejuvenate away from the workaday world, and we'll return on February 21st.

Until then, I send you my best, and wish you a Happy Valentine's Day. Many blessings to you and yours, now and always.

NurseKeith

Internet Radio for Nurses Takes Off!

Our newly birthed internet radio station for nurses---RN.FM Radio---is maturing into a reliable weekly source of inspiration, encouragement, interviews and nursing news that many nurses are flocking to every Monday evening at 9pm EST. 

Book Review: Davis's Drug Guide for Nurses, Twelfth Edition

As always, I begin my book reviews with the disclosure that I did not receive financial compensation of any kind for this review, but did receive a free copy of this drug guide from Majors Books in order to facilitate the review process.
--------
Some frequent readers of Digital Doorway will recall that I posted a review of the Nursing 2012 Drug Handbook on November 22nd of last year, and I was quite pleased with the overall layout and presentation of that particular drug guide for nurses. Since I happen to have both the Nursing 2012 Drug Guide and my review of said book in the forefront of my mind, the following review of Davis's Drug Guide for Nurses will be written as I take the differences and similarities between these two recently published drug guides for nurses into consideration.

General  layout


The 12th edition of Davis's Drug Guide for Nurses appears to be extremely similar to its brethren, both in size, layout and general offerings.

Both Davis's guide and Nursing 2012 use almost the exact same color scheme for their drug monograph pages, with slight differences in font size and type. I find Nursing 2012 slightly easier on the eye in terms of font choice, but Davis's is also relatively readable without strain.

Drug monograph layout

Comparing drug monograph layout, there is generally little difference between these nursing drug guides, but I will take the time to elucidate several small differences which may or may not have a great impact on the user.


If we consider indications and dosages, I appreciate that Nursing 2012 combines both of these attributes of every  drug at the beginning of each drug monograph, clearly delineating the pertinent details for both adults and children. Meanwhile, Davis's guide lists indications first and offers dosages and routes much later in each monograph. Personally, I prefer having the dosages and indications up front as soon as I begin reading about a drug, but the publishers and writers at Davis seem to feel that action, pharmacokinetics, contraindications and precautions, adverse reactions, side effects and interactions come first. I assume it is a matter of personal preference.

The Davis drug guide uses a red maple leaf symbol to specify medications that apply specifically to Canadian clinicians and nursing practice. This is a nice touch, and our Canadian brethren may very much appreciate this attention to detail on their behalf.

While Nursing 2012 uses boldly-lettered "Black Box Warnings" to indicate a warning that necessitates caution and attention, Davis prefers a red "High Alert" warning label.

Both books include the steps of the nursing process within the monographs, warnings regarding interactions of drugs with foods and herbs, and various aspects of IV medication administration. 

Drug photographs

Many drug guides now offer photographs of commonly used medications, and this can be an invaluable tool for identification of medications and patient education. Nursing 2012 offers a photo guide to 396 common tablets and capsules. The photographs are full color, life-size, alphabetized, and located in the center of the book. The edges of the pages are shaded a different color so that this section can be handily and quickly utilized.


Davis's Drug Guide offers photographs only of medications with "Tall Man Lettering Changes" which have been recently mandated by the FDA. There are 33 medications with look-alike names and spellings which have now been changed to identify them and reduce confusion and medication errors. Examples of these "Tall Man" lettering changes are CycloSPORINE and CycloSERINE or GlipiZIDE and GlyBURIDE.

While having these mandated changes delineated clearly for readers is an excellent edition that Nursing 2012 lacks, having photographs of only 33 medications compared to the 396 medications displayed photographically in the Nursing 2012 Drug Handbook leaves little room for comparison. Nursing 2012 wins hands down for its use of photographic images.

Of note, the photographs of the "Tall Man" drugs in Davis's book are lumped together with other sections of special information. The edges of the pages of all of these special information sections are shaded with the same color, thus the pages of medication photographs are awkward to find and consequently less than handy.


Digital Offerings

The Davis guide comes with a CD -ROM (compatible with both PC and Mac) that offers an audio library of drug names, a drug search program, updated tutorials on medication errors, wound care and psychotropic drugs, as well as calculators for BMI, metric conversions, IV drip rates, and other features. There is also a free mobile device download of 100 drug monographs and resources available online at DavisPLUS.

Meanwhile, Nursing 2012 delivers access to an online drug advisor, patient teaching sheets, CEUs, as as well as detailed monographs of every drug listed in the book and some medications not included in the print version. This can all mostly be downloaded or viewed on a mobile device. Still, I feel it would behoove the publishers of Nursing 2012 to consider the addition of a CD-ROM in subsequent editions.

The Summing Up

For overall readability, layout and design, I definitely prefer the Nursing 2012 Drug Handbook over Davis's Drug Guide for Nurses, Twelfth Edition. Nursing 2012's inclusion of far more photographic images of medications and its slightly better font choices make it preferable for me, however Davis's inclusion of the CD-ROM, Canadian specifications and "Tall Man" lettering changes mandated by the FDA are also important features to consider.

These two guides are quite comparable, and both offer nurses the information they need in not dissimilar formats and designs. In terms of most of the differences, personal preference may be the deciding factor for many nurses. And for those enamored of the photographic images of drugs, Nursing 2012 is the best choice. Still, a prudent nurse cannot go wrong with either guide, and both will certainly lend themselves to safer care, fewer medication errors, and nurses who have the information they need at their fingertips.

------------

If any readers of Digital Doorway would like a 10% discount on the Davis Drug Guide from Majors Books, please use the code "nursekeith" when checking out. This offer is valid for 30 days. I receive no compensation for sales of this book through Majors Books. This is simply a gift to my readers from me, and a thank you from Majors Books for the review. 

That said, the first commenter on this post who can tell me the name of two famous nursing theorists and their main theories of nursing will win a copy of Davis's Drug Guide for Nurses from me!  The winner will be announced within the "comments" section, and that individual will need to send their mailing address to kc@nursekeith.com.

Seven Years of Digital Doorway

Well, it may seem like a blink of an eye at times, but Digital Doorway has been alive and well for seven years today, born from a simple suggestion by my prescient brother as we sat in front of the woodstove on a snowy New England night. I can hardly believe that so much time has passed since that January day when I dived headfirst into the blogging world with no idea of where I was going or, honestly, what I was doing.

When Digital Doorway launched, it was not clear to me that it would be a blog mostly about nursing. Although my online moniker at the time was indeed "Nurse Keith", I had no notion of branding, hadn't heard of SEO (Search Engine Optimization), and the blogosphere was an enormous and cavernous unknown.

Over time, Digital Doorway began to distill itself into a somewhat more cohesive entity, and 1520 posts later, it has become one of the more well-known blogs in the nursing blogosphere,. Yes, it's garnered a fair amount of attention and notoriety over time, although it's still somewhat small potatoes compared to the blogging giants out there. (You know who you are!)

Back in the day, I didn't know about keywords and never gave much thought to such things. In all actuality, I still don't write my posts with keywords in mind, and I just let my blog's relative influence online do the job. However, with hundreds of backlinks that point here to Digital Doorway, it's a given that my writing will have a moderate audience out there in blogland. That said, with my new mentors, colleagues and friends over at RN.FM Radio, keywords, SEO and such animals are now making their way into my lexicon and writing practice, and as we grow RN.FM Radio and its cousin LLC, Unbound Media Group, our presence online as coaches, bloggers and nurse entrepreneurs is sure to grow. And no doubt that Digital Doorway will itself benefit from that vertical and horizontal expansion.

As NurseKeith.com continues its slow and steady launch, Digital Doorway is becoming the repository of much more focused thoughts on nursing, the profession's present and future, new books on nursing. and the impact that coaching can have on nurses' lives, among other topics of note. I look forward to continuing to deliver quality content that's informative, timely, and easy to read (and perhaps periodically entertaining).

Thank you for supporting Digital Doorway. Thanks for reading, thanks for the many comments, for following me on Facebook and Twitter, and for the encouraging words I've received since launching NurseKeith.com.

Yes, it's been a long, strange trip, and I have a feeling 2012 will be no different. Come along for the ride, and let's see what the next seven years brings!

NurseFriendly on RN.FM Radio!

Just a reminder that tomorrow, January 16th, 2012, Andrew Lopez of Nursefriendly.com will be our guest on RN.FM Radio. Andrew is the consummate connector and promoter of nurses, and we look forward to his appearance on RN.FM Radio! Tune in or listen to the archived show afterwards.

Also, please take a peek at our new RN.FM Radio website! It's growing by the day!

"See" you there! 

Book Review: "Confident Voices" by Beth Boynton

A note to the reader: As always, I have received no remuneration for posting this book review. As a point of disclosure, I did, however, receive a free copy of the book from the author in order to facilitate the review process.

--------------

"Confident Voices: The Nurse's Guide to Improving Communication and Creating Positive Workplaces", was published in 2009 by Beth Boynton, RN, MS and edited by Bonnie Kerrick, RN, BSN.

Summary

In Confident Voices, Boynton strives to give nurses the understanding and skills to navigate the workplace in a way that fosters improved communication, healthier workplaces and a more supportive and safe environment for them and their colleagues. Boynton achieves her goal, and delivers information that is useful, well-organized, easy to digest, and potentially possible to put into practice immediately.

The book walks the reader through three distinct sections covering various topics of interest to the nurse who wishes to work in an environment that supports positive relationships and respectful communication.

Part I addresses workplace dynamics, and identifies the characteristics of toxic workplaces, and delves into theories that explain human behavior, especially in the context of the workplace. Organizational culture is explained and dissected, and workplace violence---be it physical, verbal or emotional---is also addressed.

Part II is focused on "building assertiveness and respectful listening skills" and explores "strategies for creating organizational cultures where effective communication and respectful relationships can thrive".

Part III integrates the theories, insights and skills covered in Parts I and II in the context of nurses' experiences which were gleaned from interviews with nurses in the field. Common toxic behaviors are described and various revisions of the encounters in question are offered as examples of improved communication and healthier outcomes for all involved.

Discussion

Toxicity in the workplace is an important subject rarely given its due, and Boynton succeeds in communicating her mission clearly in this very useful book. We all know that the health care system is suffering from various forms of overload and dysfunction, and the result for nurses is that we often feel powerless in the face of old patriarchal systems of organization, entrenched methods of communication, and hierarchical relationships that apparently strip us of our power and leave us literally speechless in the face of workplace violence, bullying, top-down management, and organizational failure.

Boynton gives nurses concrete examples of common situations wherein nurses can practice their assertiveness and respectful communication skills. She also provides practical tools for nurses within a theoretical framework that takes into consideration the characteristics of toxic workplaces, the ways in which workplace violence impacts nurses, and how effective communication can cut through the static to a place of greater clarity, personal empowerment, and professional satisfaction.

In a future edition of "Confident Voices",  I would like to see the author make use of a more diverse selection of real-life scenarios in order to address potential gender and power issues that her examples fail to take into consideration.

Suggestions

The nurse interviews used in the book to illustrate Boynton's thesis all feature female nurses who are interacting with male physicians in the hospital setting. While this gender dynamic may be common (and may be a deeply and culturally embedded knee-jerk reaction when we think of "nurse and doctor") there are now a plethora of female physicians working alongside male nurses, and male nurses working alongside male physicians.

Additionally, it would be interesting to explore workplace dynamics when we consider male and female nurses working together, as well as combinations of male nurses alongside male nurses, and female nurses collaborating with female doctors. It could also be enlightening to explore the dynamics of workplace violence, bullying and communication when considering comparisons between male and female supervisors and administrators, and the ways in which gender differences impact communication in health care. Several books have been written about the effects of feminism on the nursing profession, most notably "Daring to Care: American Nursing and Second-Wave Feminism" by Susan Gelfand Malka. Perhaps an exploration combining the effects of feminism on nursing and changes in communication would be an interesting follow up to "Confident Voices".

Within "Confident Voices", Boynton also does not address cultural, ethnic and racial differences in communication that could greatly impact nurses and those who work in health care institutions. Asians, Native Americans, Hispanics and other groups may have cultural practices and norms vis-a-vis communication that differ widely from white American culture. From eye contact to body language, communication in the workplace also needs to take these differences into consideration.

My Recommendation

Overall, I would highly recommend "Confident Voices" to any nurse who wishes to improve his or her own communication skills, share those skills with colleagues, and attempt to understand organizational culture with an eye towards creating positive workplaces for all concerned.

On the Radio

Beth Boynton will be appearing as a guest on RN.FM Radio: Nursing Unleashed on March 12th, 2012 at 9pm EST. Please tune in and you will be able to call into the show and ask Beth questions about her work as a nurse, writer, and workplace communication expert.

RN.FM Radio Launches Today!

Today, on Monday the 9th of January, 2012 at 9pm EST, RN.FM Radio will launch its inaugural broadcast on Blog Talk Radio. RN.FM Radio is the newest voice to emerge vis-a-vis the cutting edge of the nursing profession, and RN.FM Radio will bring to the airwaves the most diverse mix of entrepreneurs, bloggers, coaches, writers and thought leaders within the nursing community.

The show will be hosted by myself, as well as Anna Morrison of I Coach Nurses, and Kevin Ross of Innovative Nurse. As nurse entrepreneurs, our mission is to forge a new vision of nursing and what it means to be a nurse in the 21st century.

Upcoming guests will include: 

*Andrew Lopez of NurseFriendly.com on January 16th

*Laurel Lewis, Hospice Nurse and host of Death and Dying Dinner Parties in the Los Angeles area   on January 23rd

*Annette Tersigni, The Yoga Nurse on January 30th


........and many more thought-provoking and inspiring nurses!

Please tune in tonight, January 9th at 9pm EST on Blog Talk Radio, or listen to the archived shows afterwards. All shows will include the opportunity for listeners to call in and offer questions or comments, or participate in live chats with other listeners.

Please watch for the launch of our website, RNFMRadio.com, and you can also connect with us on Facebook and Twitter! 

RN.FM Radio is the new voice of nursing. Join us as we forge a new vision of nursing in the 21st century!

National Nurse Act of 2011 Signatory Letter

The following letter is being sent to all members of Congress to enlist their support of The National Nurse Act of 2011. If you would like to be a signatory to this letter, please contact Terri Mills, President of the National Nursing Network Organization, whose contact information is listed below. 

-----

To The Members of the United States Congress:

We, the undersigned, urge you to support HR 3679 The National Nurse Act of 2011. This legislation would designate the Chief Nurse Officer of the U.S. Public Health Services as the "National Nurse for Public Health" to elevate the authority and visibility of this position. Chronic conditions such as diabetes, asthma, obesity, and others pose the single greatest threat to the health of Americans and our nation's economy. Nurses provide key services for the prevention and management of these conditions and this legislation is necessary to support further work needed to promote prevention, improve outcomes, and guide national, state and local efforts in addressing the nation's health.

This is the ideal time to make a National Nurse for Public Health a reality. The current administration and Congress have a clear commitment to wellness promotion and illness prevention. There is convincing evidence that the health of our country can be dramatically advanced by deploying our greatest and most trusted national health resource, America's nurses. Establishing a National Nurse for Public Health would be a practical step forward in publicly acknowledging the need for a focus on wellness and prevention. This legislation would provide the nation with a trusted professional representative from nursing to kickoff the move to prevention in whatever form of health-care system our lawmakers deliver.  

The National Nurse for Public Health would provide a visible nurse leader to advocate for enhanced prevention efforts for all communities. Further, we recognize the potential of having the National Nurse for Public Health as a representative who would meet with health care leaders to determine ways to address continued health disparities and poor health literacy.

We, as organizations and individuals, support this legislation as a means to achieve the goals of better health, decreased health disparity and improved health literacy and look forward to working with you on this important issue. We applaud your efforts in highlighting the important contribution of nurses and in your advocacy of improvement of the nation’s health. We strongly urge your support of The National Nurse Act of 2011.

Thank you for your consideration and please call upon us if we can be of further support as this bill moves forward.

Teri Mills MS, RN, CNE

teri@nationalnurse.info

President National Nursing Network Organization

503-320-2385

http://nationalnurse.org

What We Leave at the Door

As nurses, when we are preparing to walk into an exam room, a hospital room, or a patient's home, we bring with us a veritable toolbox of skills, ranging from biopsychosocial analysis to keen physical assessment skills. We are trained to look at the whole patient, the family system, and the multifaceted aspects of patients' lives.

However, we can also walk through that door with judgments, suspicions, preconceived beliefs, fears, projections, and a host of other "baggage" that may or may not serve the therapeutic relationship---nor our patient's chances of healing.

In my own work, I have witnessed patients and their families engaged in drug addiction, prostitution, child neglect, elder abuse, financial exploitation, and numerous other social conditions or actions that could often make my skin crawl. I also witnessed patients simply making poor choices, living in squalid conditions, refusing treatment, and otherwise choosing chaos over order, illness over health, and hell over healing.

When possible and necessary, I would intervene, and sometimes that meant calling the police or the local protective service organization. Sometimes it meant just listening and trying to get to the root of the behavior. At others, it was a call to a therapist, a psychiatrist, or a drug counselor.

No matter the situation, we health care providers bring to the situation our own life experiences, our own traumas, and a unique personal history. In this line of work, transference and projection are not just quaint vocabulary terms memorized during a requisite Psych 101 class, and if you're a nurse and you can't tell me what projection and transference are, then it's time to do some brushing up. (Perhaps that Psych 101 textbook is still in your garage somewhere.)

No matter where you are in the course of your career, you are subject to the same psychological forces as a novice nurse, and at times it is exactly our experience as seasoned nurses that can harm us the most. Cynicism, jadedness, and a sense of "I've seen it all before" can actually get in the way of our seeing the patient for who they are in the first place, so looking beyond our experience with fresh eyes and an open heart can work wonders for actually "seeing" the patient or situation in front of our very noses.

Before you walk in that door, think about what it is that you bring to the therapeutic relationship and the situaton at hand. What is the baggage that might get in the way? What are the stresses and worries from outside of work that need to be set aside? And once you're in that room, keep a sharp eye out for those projections, that sneaky transference, and the judgments that undermine your ability to be objective and most clinically effective.

And remember to ask yourself: What am I bringing to this encounter? What are the skills that I most need to activate at this time? And what do I need to leave outside that door?